Privacy Policy

Last updated: 1 September 2025

Melnick Cyberdesign (Pty) Ltd t/a WSI Durban (“WSI Durban”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and what rights you have under South Africa’s Protection of Personal Information Act (POPIA) and Promotion of Access to Information Act (PAIA).

By using our website https://wsionlinebusiness.co.za you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you choose to share with us, including:

• Enquiry forms: name, email address, phone number, business name, and your message.

• Newsletter sign-ups: name and email address.

• Downloadable resources (now or in the future): name, email address, and sometimes business/role details.

We do not collect ID numbers, health information, or other special categories of personal information through this website.

2. How We Use Your Information

We only use your personal information for legitimate business purposes, including:

• Responding to your enquiries.

• Providing services you request.

• Sending newsletters and marketing updates (you can unsubscribe anytime).

• Running remarketing and targeted advertising campaigns.

• Improving our website and services.

• Managing client relationships through our CRM systems.

• Billing and accounting purposes.

3. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and help us run advertising campaigns.

We use tools such as:

• Google Analytics (to understand how visitors use our site).

• Facebook Pixel (to run targeted ads and remarketing).

• HubSpot Tracking (to manage leads and CRM data).

• LinkedIn Insights Tag (for ad tracking and reporting).

• GoHighLevel (for marketing automation and CRM integration).

You can manage or block cookies through your browser settings. Please note that some parts of the site may not work properly without them.

4. Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties who help us operate our business, including:

• Analytics & tracking providers: Google, Facebook, LinkedIn.

• CRM & marketing platforms: HubSpot and GoHighLevel.

• Accounting & billing: Sage.

All providers are required to protect your information and use it only for the purposes we specify.

5. How Long We Keep Information

We keep personal information only for as long as it’s needed to fulfil the purposes outlined in this policy, or as required by law. Once it’s no longer needed, we securely delete or anonymise it.

6. Security of Your Information

We take your privacy seriously and have put safeguards in place, including:

• Password-protected and access-controlled systems.

• Antivirus, firewalls, and secure cloud storage.

• Two-factor authentication on applicable accounts.

• Staff training on POPIA and data protection.

• A breach response plan in case of incidents.

7. Your Rights

Under POPIA, you have the right to:

• Ask what personal information we hold about you.

• Request access to your information.

• Ask us to correct or update your information.

• Object to the processing of your information.

• Request deletion of your information where legally possible.

To exercise these rights, please contact our Information Officer.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Information Officer: Melanie Louise Gard

Email: mel@wsicyberdesign.com

Address: Suite 4, 27 on Village, 27 Village Road, Kloof, 3610

Telephone: 031-764-0776

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “last updated” date at the top will tell you when it was last revised.